Office

Lobby & Curbside Hours (Lobby open & Curbside delivery of amenity tags, stickers, etc. available) Monday – Saturday: 8:00 am to 3:00 pm.

Appointments for curbside are recommended but not required.


The Association office is here to serve our property owners, and maintains many programs that benefit our members and enhance the value of ownership. These programs are listed below. If you have any questions after reviewing the information, please contact us.

FORMS AND INFORMATION


Association Office 2nd Quarter Guidelines

Now that March 1 and the dues rush is behind us, the Association Office guidelines have been loosened. ACL staff are still taking every possible precaution to protect the health & safety of our staff and membership. We will adjust as the situation changes or as county, state, and federal guidelines require.

All owners still needing to make payments are strongly encouraged to pay by mail or to leave payments in the drop box located outside the Association Office entrance (available 24/7). We can accept credit or debit card payments over the phone, but a 4% convenience fee does apply. Anyone who just needs to drop off paperwork is also asked to use the drop box.

The Association Office & Clubhouse are open. Appoints will no longer be accepted to come in to the office. The floor will be marked with x’s spaced 6 feet apart. Depending on Clubhouse use, there will be times when waiting outside will be required. Please ensure adequate distance between yourself and other owners. Please do not approach the customer service window counter until the customer service team has sanitized the area. Only one owner can be helped at a time as the counter is not large enough for social distancing guidelines to be followed between terminals. Owners must wear face coverings at all times.

Appointments are still recommended, but not required, for curbside pickup. We do ask that owners book an appointment or email/call ahead so we can advise of any missing paperwork and get things ready in advance. Appointments will continue to be managed through Signup Genius. 

We had great response from owners conducting business by mail, and have been mailing out amenity tags, stickers, etc. since the start of January. We are still happy to mail everything to your home for $9 postage. These are sent in a Priority Mail box with tracking. Normal delivery times are 2-3 business days after shipment.

The best way to get documents to ACL is via email or fax. All ACL forms can be also be filled out electronically at https://applecanyonlake.org/programs/association-office/online-forms/. Insurance agents can send documents directly to ACL at customerservice@applecanyonlake.org or via fax to (815) 492-2160. No scanner or fax machine? If you have a smartphone, please take a clear picture of your documents and email those photos to us. Payments & copies of paperwork can also be left in the dropbox at any time.

Appointments

The Office recommends and is still taking reservations for Curbside Pickup Appointments, although they are not required.

Please read all of the guidelines before scheduling an appointment.

RESERVATION ACCESS CODE 61001


Videos

 


Make sure current contact information is on file

The Office and Safety & Security Department are not able to contact you with problems associated with your property if we don’t have current information on file. It is not uncommon to discover sinking boats, homes damaged by fallen trees, etc. and no valid phone numbers or emails for these owners. Updates can be sent to customerservice@applecanyonlake.org.  


Registering a new watercraft or recreational vehicle?

To register a motorized watercraft, current state watercraft registration and current proof of insurance listing the watercraft and $500,000 in liability coverage must be supplied to the Office. Only watercraft owned by property owners can be registered, no guest boats are allowed. Any newly registered motorized watercraft must be measured at the Association Office before a sticker is given. To register a non-motorized watercraft, information on the watercraft (make, model, serial number, year, color, and length) must be provided along with proof of insurance showing $500,000 in liability coverage (yes, even for canoes and kayaks!). All watercraft must be registered & stickered before entering the water.

To register a golf cart, ATV, or UTV, current proof of insurance listing the vehicle description, $500,000 in liability coverage must be supplied to the office. These vehicles also must be measured to ensure they are less than 66” wide. Any golf cart, ATV, or UTV must be registered & stickered before being used on ACL property.

We strongly encourage anyone registering a new “toy” to send the insurance and registration (if applicable) to the office in advance of coming out to the lake. This way, if the documents are not sufficient, we have time to notify the property owner of the issue and time for the insurance company to correct and re-send the documents. Most insurance companies are not open on weekends. Paperwork can be emailed to customerservice@applecanyonlake.org or faxed to (815) 492-2160.