Q1 Guidelines – Association Office Now Accepting Reservations for Appointments

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ACL staff are planning ahead and taking every possible precaution to protect the health & safety of our staff and membership this winter. COVID-19 is more prevalent than ever in Jo Daviess County. We anticipate the Association Office guidelines below will be in place through the first quarter. We will adjust as the situation changes or as county, state, and federal guidelines require.

All owners are strongly encouraged to pay by mail, or to sign up for ACH – either the one-time pull withdrawn February 1, or one of the two Payment Plan options ACL is offering in 2021. We can accept credit or debit card payments over the phone, but a 4% convenience fee does apply. For those owners paying by mail or via ACH, we highly recommend having the amenity tags, stickers, etc. mailed to your home for $9 postage. These are sent in a Priority Mail box with tracking. Normal delivery times are 2-3 business days after shipment.

The best way to get documents to ACL is via email or fax. All ACL forms can be also be filled out electronically. Insurance agents can send documents directly to ACL at customerservice@applecanyonlake.org or via fax to (815) 492-2160. No scanner or fax machine? If you have a smartphone, please take a clear picture of your documents and email those photos to us. Payments & copies of paperwork can also be left in the dropbox next to the bulletin board outside the main office entrance at any time.

The Office is taking reservations for Curbside Pickup Appointments and Pay In Person Appointments.
Please read all of the guidelines before scheduling an appointment.

Visit the Association Office Webpage to book an appointment today.