Association Office 1st Quarter 2021 COVID Guidelines

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ACL staff are planning ahead and taking every possible precaution to protect the health & safety of our staff and membership this winter. COVID-19 is more prevalent than ever in Jo Daviess County. We anticipate the Association Office guidelines below will be in place through the first quarter. We will adjust as the situation changes or as county, state, and federal guidelines require.

All owners are strongly encouraged to pay by mail, or to sign up for ACH – either the one-time pull withdrawn February 1, or one of the two Payment Plan options ACL is offering in 2021. We can accept credit or debit card payments over the phone, but a 4% convenience fee does apply.

The Association Office & Clubhouse will remain closed. Any owners that would like to pay with cash or otherwise need to pay in person will be required to set up an advance appointment to do so. Appointments will be managed through Signup Genius, the same program used for pool & beach reservations this summer. Each appointment will be scheduled for 20 minutes. Pay-in-Person appointments will be released in two-week increments. The first time slots will be released on December 15. The customer service counter will be sanitized by staff after each appointment. Only one owner will be helped at a time (members of the same household may come together) as the lobby and customer service window are not large enough for social distancing guidelines to be followed with separate groups. Owners must wear face coverings and temperatures will be checked upon entry. Anyone with a temperature of 100.4 or higher or anyone without a face covering will not be allowed entry. Face coverings may be removed once staff is behind the plexiglass divider. Appointments will not be extended for any reason, for example waiting for insurance to be sent over, unless the next appointment slot has not been reserved. Amenity tags & stickers will be issued at the time of the appointment provided that current paperwork is on file, and all fees have been paid by all owners on all lots owned.

For those owners paying by mail or via ACH, we highly recommend having the amenity tags, stickers, etc. mailed to your home for $9 postage. These are sent in a Priority Mail box with tracking. Normal delivery times are 2-3 business days after shipment. We will continue offering curbside pickup of amenity tags & stickers for those who have already paid their dues & fees. Advance appointments will also be required for curbside pickup during the first quarter. This will also be managed through Signup Genius. These appointments are only for staff to deliver your packet to your vehicle. We can accept payments or paperwork dropped off curbside, but we will not be able to process payments or issue tags & stickers. A drop box is also accessible 24/7 next to the bulletin board outside the main office entrance. Curbside pickup appointments will be released in two-week increments. The first time slots will be released for booking on January 4. Curbside pickup will not be available until Monday, January 11.

The best way to get documents to ACL is via email or fax. All ACL forms can be also be filled out electronically. Insurance agents can send documents directly to ACL at customerservice@applecanyonlake.org or via fax to (815) 492-2160. No scanner or fax machine? If you have a smartphone, please take a clear picture of your documents and email those photos to us. Payments & copies of paperwork can also be left in the dropbox at any time.